Inbound

We know what it takes to make you happy. We are a customer service company that specializes in handling inquiries for various industries. We are a team of experts with diverse backgrounds and experiences. We have the expertise and creativity to provide prompt and customized solutions within company guidelines.

Personalized customer service.
Prompt response time.
100% satisfaction guaranteed.
We’ll listen to your needs, and then create a solution that meets them.
We’ll work with you to make sure we’re on the same page before we do anything else.
Our team is available 24/7 to help you out with any questions or concerns you might have.

Our Service Offerings

Customer Query Handling

We are committed to providing the best customer service possible by delivering prompt and customized solutions within company guidelines. We understand how important it is to keep your customers happy, so we make sure that we go above and beyond to ensure their needs are met.

Returns & Refunds Processing

Track customer orders with our order tracking software and provide a fast and easy way to keep your customers updated on their deliveries. We can help you process refunds once the returned packages are received at your company warehouses. We can help you efficiently track customer orders and provide customers with quick updates on their deliveries.

Complaints Management

We handle customer complaints with incredible importance and delicacy to ensure swift solutions and superior customer experiences. We deescalate customer complaints through empathetic human engagements and offer convenient solutions to your customers within your business guidelines.

Direct Response Tele Sales

We can answer your incoming calls and make your Direct Response Marketing campaigns more efficient. We are a contact center that specializes in answering customer queries. We can help you answer your incoming calls, make your Direct Response Marketing campaigns more efficient, and provide prompt, professional, and empathetic customer service.

Customer Retention

We offer customized solutions that improve your customer’s experience and make them stick to your brand. We offer customized solutions that improve the quality of your customer’s interactions with your brand which creates a sense of loyalty that makes them stay with you. Your customers will feel satisfied with their experience and will stick to your brand because we offer customized solutions.

Email Support

We are the first-contact resolution experts. We offer a 24/7 customer support service with a response time of less than one hour. We also have a live chat and phone support to help you get your issues sorted out. Fusion is the best way to get your issues resolved quickly and efficiently. We guarantee that you will be satisfied with our service, or we’ll give you your money back.

Phone Answering Services

Our call center services for inbound calls include high-quality and accurate phone answering services. We offer a myriad of services, from conveying messages to providing detailed reports and even handling emergencies. We offer one of the best call center services for inbound calls.

Billing/Invoice Support

We are the answer to all your problems. Our Billing and invoicing services will make sure that you get prompt payments on all your bills. We will help you create and process invoices on time, so that your business can flourish. If you want to be successful, then our Billing and invoicing services is just what you need.

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Industries We Serve

Banking, Financial Services & Insurance

We are a leading provider of financial services. We have a team of experts in the banking, financial services and insurance industry who can help your company with any type of financial service.

Healthcare

We're here to make your life easier. We offer a wide range of healthcare services for all ages, from pediatric to geriatric.

Retail & Ecommerce

Do you have a retail and eCommerce business? We are here to help. Clients with high customer retention rates are more likely to grow their customer base and increase revenues.

Technology

Startup is your 24/7 live chat support service that takes care of your customer queries and responds to the customers. We are available for our clients round the clock, 365 days a year.

Telecom

We have a global presence, over 30 years of experience, and expertise in the telecom industry. Our experience, global reach, and service quality will provide you with a competitive advantage in the industry.

Energy & Utility

You may be wondering how you can handle all of these customer inquiries and complaints and still maintain a healthy work-life balance. Contact us today for more information on how we can help you handle your customer service needs!

FAQ'S

Why Should I Outsource Inbound Call Center Services To Normline?

We offer customized contact center solutions that can help you resolve your customer support issues. We have a global presence with 10 countries and over 33 years of experience in the industry. Opt for our call center company to outsource your customer support functions and get customized solutions.

How Will Inbound Call Center Outsourcing To Normline Impact My Brand Identity?

Normline is a customer experience company that provides exceptional customer service to your customers. We can handle any type of customer service issue, from product and order questions to billing inquiries and more.

Does Normline Have Sufficient Infrastructure To Support My Business Processes?

Normline is one of the largest international IT companies in the world. With a presence in 10 countries and more than 10,000 professionals from all over the world, Normline is an international leader in IT services.

Inbound Call Center Services Outsourcing in USA

Normline is the partner you need to deliver results for your business. No matter which industry your business serves, from Healthcare to Retail, eCommerce, Travel & Hospitality and everything in between – Normline is the partner you need to deliver results for your business.

Normline provides inbound and outbound call center services for businesses. Normline’s team of experienced customer service professionals can be your company’s first line of defense against unhappy customers.

We know that the customer experience is everything. That’s why we’re here to help you provide the best customer service possible, so you can focus on your business and what matters most to you.